1. Definitions
1.1 Terminology
The following terms apply to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and any associated Agreements:
- “Client,” “You,” and “Your”: Refers to the individual or entity accessing this website and agreeing to Softeko Edge’s terms and conditions.
- “Softeko Edge,” “The Company,” “Ourselves,” “We,” and “Us”: Refers to Softeko Edge, a business registered and operating in Dubai, United Arab Emirates.
- “Services”: Encompasses all offerings provided by Softeko Edge, including but not limited to website design and development, software development, SEO marketing, UI/UX graphics services, and any additional services as may be introduced by the Company.
- “Project”: Refers to any specific task, assignment, or contract undertaken by Softeko Edge for the Client, as detailed in a separate project proposal or agreement.
- “Deliverables”: Refers to the final output or products provided to the Client as part of the Services.
1.2 Interpretation
All terms used here will apply in both singular and plural forms, and gender-specific pronouns (he/she/they) are interchangeable and refer to any individual or group.
2. Service Offerings
2.1 Overview of Services
Softeko Edge specializes in providing comprehensive digital solutions, including:
- Website Design and Development:
- Custom Website Design: Tailored design solutions that reflect your brand identity and meet user needs.
- Responsive Development: Websites optimized for all devices and screen sizes.
- Content Management Systems (CMS): Integration and customization of popular CMS platforms such as WordPress, Joomla, and Drupal.
- E-commerce Solutions: Development of e-commerce websites with secure payment gateways and user-friendly interfaces.
- Software Development:
- Custom Software Applications: Development of bespoke software solutions tailored to specific business requirements.
- Mobile Application Development: Creation of mobile applications for both iOS and Android platforms.
- System Integration: Ensuring seamless integration between various software systems to improve operational efficiency.
- SEO Marketing:
- Search Engine Optimization (SEO): Comprehensive SEO strategies to improve your website’s visibility on search engines.
- Content Strategy and Development: Creating high-quality content that is optimized for search engines.
- Analytics and Reporting: Regular performance analysis and reports on website traffic and SEO effectiveness.
- UI/UX Graphics Services:
- User Interface Design: Crafting visually appealing and intuitive interfaces for websites and applications.
- User Experience Design: Conducting user research and testing to enhance the overall experience of the end-users.
- Brand Identity Design: Developing logos, color schemes, and branding materials that resonate with your target audience.
3. Client Obligations
3.1 Provision of Information
Clients agree to provide accurate, complete, and timely information necessary for Softeko Edge to deliver the Services. The Company shall not be liable for any delays or issues resulting from inaccurate or incomplete information provided by the Client.
3.2 Cooperation
Clients shall cooperate fully with Softeko Edge and provide timely feedback and approvals necessary for the completion of the Services. Delays in Client responses may affect project timelines.
4. Privacy Policy
4.1 Commitment to Privacy
Softeko Edge is committed to protecting your privacy and personal information. We adhere to the highest standards of data protection and privacy laws applicable in the UAE.
4.2 Information Use
Information collected from our Clients is used solely by authorized personnel within Softeko Edge who require access to perform their duties. We regularly review our systems to maintain the highest level of service and security for our Clients.
4.3 Legal Compliance
Unauthorized actions against our computer systems and data are offenses under UAE law, and we will take all necessary legal steps, including prosecution, against individuals or entities involved in such actions.
5. Confidentiality
5.1 Client Records
All Client records are considered confidential. Softeko Edge will not disclose any Client information to third parties without prior consent, except as required by law.
5.2 Client Access to Records
Clients have the right to request access to their records. Requests must be made in writing and should allow reasonable notice for processing. Softeko Edge reserves the right to refuse access at its discretion, particularly if such access may compromise confidentiality.
5.3 Communication Policy
We will not sell, share, or rent your personal information to any third party for marketing purposes. Communication from Softeko Edge will only relate to the services agreed upon.
6. Intellectual Property
6.1 Ownership of Work
All content created by Softeko Edge as part of the Services, including but not limited to designs, software, and documentation, remains the intellectual property of Softeko Edge until full payment is received. Upon receipt of full payment, ownership may transfer as per the agreed terms.
6.2 Use of Client Materials
Clients grant Softeko Edge the right to use any materials, logos, or branding provided by the Client for the purpose of fulfilling the Services. The Client warrants that they own the rights to such materials or have obtained permission to use them.
7. Exclusions and Limitations
7.1 Information Accuracy
The information provided on Softeko Edge’s website is for general informational purposes only and is provided “as is.” While we strive for accuracy, we make no guarantees regarding the completeness, reliability, or suitability of the information.
7.2 Liability Limitation
To the fullest extent permitted by law, Softeko Edge excludes liability for any damages arising from your use of this website or our services, including but not limited to:
- Direct loss or profits
- Loss of business opportunities
- Damages to your computer or data
- Indirect or consequential damages
7.3 Exceptions
This limitation of liability does not apply to liability for death or personal injury caused by negligence or any other liability that cannot be excluded under applicable law.
8. Project Scope and Changes
8.1 Project Agreements
All projects will be outlined in a detailed proposal, including scope, deliverables, timelines, and costs. Any changes to the project scope must be agreed upon in writing.
8.2 Additional Charges
Changes requested after project initiation may incur additional charges. We will provide an estimate of any additional costs before proceeding with changes.
9. Payment Terms
9.1 Payment Structure
Payments for services may be required upfront, on a milestone basis, or upon project completion as specified in the project agreement. All payments must be made in accordance with the agreed schedule.
9.2 Late Payments
Softeko Edge reserves the right to charge interest on late payments at a rate of 1.5% per month until full payment is received.
9.3 Payment Methods
Payments can be made via bank transfer, credit card, or any other method agreed upon in the project proposal. The Client is responsible for any transaction fees incurred during payment processing.
10. Service Availability
10.1 Online Services
All services offered by Softeko Edge are intended for the online market. You are responsible for evaluating the fitness of any programs, downloads, or text available through our site for your specific needs.
10.2 Service Interruptions
While we aim to provide uninterrupted service, we cannot guarantee that our services will always be available, error-free, or timely. By using our services, you acknowledge that disruptions may occur and agree to indemnify Softeko Edge against any losses incurred due to such disruptions.
11. Notification of Changes
11.1 Updates to Terms
Softeko Edge reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site following such changes will constitute acceptance of the revised terms.
11.2 Client Notification
We will notify Clients of significant changes via email or through prominent notices on our website.
12. Governing Law
12.1 Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
13. Dispute Resolution
13.1 Resolution Process
In the event of a dispute, both parties agree to first attempt to resolve the issue amicably through direct communication. If unresolved, the dispute will be referred to mediation.
13.2 Arbitration
If mediation fails, the dispute shall be settled by arbitration in accordance with the rules of the Dubai International Arbitration Centre. The decision of the arbitrator shall be final and binding on both parties.
14. Contact Information
For questions regarding these Terms and Conditions or our services, please contact us at:
Softeko Edge
Office 2703, Suite 43, Prime Tower, Business Bay, Dubai, U.A.E.
Dubai, United Arab Emirates
- +971 50 372 8420
- [email protected]